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OverviewFeaturesApple WatchPrivacyFAQDocsBlogAbout
Get app
Getting started
  • Install and set up
  • Connect Apple Health
  • Set your daily goal
Goal reminders
  • How goal reminders work
  • Reminder messages
  • Reminder timing and devices
Widgets
  • The widget gallery
  • Styling widgets
  • StandBy and Live Activity
  • Apple Watch
Steps and data
  • The step window
  • Motion Sensor
  • Insight
  • Privacy and sync
Troubleshooting
  • Widget not updating
  • Steps not counting
  • Reminders not arriving
Browse documentation
Getting started
  • Install and set up
  • Connect Apple Health
  • Set your daily goal
Goal reminders
  • How goal reminders work
  • Reminder messages
  • Reminder timing and devices
Widgets
  • The widget gallery
  • Styling widgets
  • StandBy and Live Activity
  • Apple Watch
Steps and data
  • The step window
  • Motion Sensor
  • Insight
  • Privacy and sync
Troubleshooting
  • Widget not updating
  • Steps not counting
  • Reminders not arriving
Docs/Troubleshooting

Troubleshooting

Fixes for a widget that will not update, missing steps, and reminders that never arrive.

  1. 01Widget not updatingThe three-stage chain from Health to widget, what counts as normal lag, and the checks that fix a widget genuinely stuck or reading zero.5 min read
  2. 02Steps not countingWork through the recording chain — motion tracking, Health permission, data sources, and where you carry the phone — when your count stays at zero or reads low.6 min read
  3. 03Reminders not arrivingThe reminder window, the elected sending device, notification permission, Focus modes, and Scheduled Summary — why a goal reminder stays silent.5 min read
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